BPO & KPO Services
 
 

We offer 24 x 7 x 365 technical support, multi-language support, back office/customer care services and multi-channel services across different domains like High Technology, BFSI, Healthcare, and Education.

We offer comprehensive Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services to customers worldwide. We have provided 24x7x365 technical support, multi-lingual support, back office/customer care, managed services. Our domain expertise makes us leaders across different domains like High Technology, BFSI, Healthcare and Education.

 

Technical Support

CUSTOMER INTERACTION SERVICES

BACK OFFICE & SHARED SERVICES

  • Internal Helpdesk
  • External Helpdesk
  • Inbound, Outbound
  • B2B, B2C
  • Transactional
  • End-to-End Processes
  • IT-enabled
  • Office Productivity Suites
  • Operating Systems
  • Proprietary Software
  • Hardware & Tech. Equip.
  • Networking (LAN/WAN)
  • Internet/Intranet/ Extranet
  • Vendor/OEM Support Mgmt.
  • Inbound Customer Care
  • Outbound B-B Programs
  • Outbound Sales
  • 3rd Party Verification
  • Payment Processing
  • Transaction Processing
  • Invoicing
  • Claims Processing
  • Application Processing
 

HIGH TECH

HEALTHCARE

FINANCIAL SERVICES

  • Mobile Apps Support
  • Networking Support
  • Software Support
  • IT Helpdesk
  • Customer Care
  • Billing Query
  • Subscriber Management
  • Order Processing
  • Reimbursement and Cash Acceleration
  • EHR Implementation and Administration
  • Adjudication, Utilization and Credentialing
  • Sales and Customer Service
  • Customer Acquisition
  • Mortgage Lead Generation, Credit Card Sales
  • Customer Care
  • Address Changes, Card Activation
  • Collections
  • Transaction Processing

Customer Interaction: Technical support, Customer care, Order management, RMA processing, Tele-marketing, Cross-selling, Up-selling, Product information, Delivery status, Billing

Back-Office processing: Billing, Forms processing, Data processing, Document management

24x7x365 ops... Email / Chat / Voice ... Onshore / delivery

 
 

BPO Service Delivery Channels

 
 
 

BUSINESS RESEARCH

INVESTMENT RESEARCH

  • Data collection
  • Creation and maintenance of databases
  • Updating existing research
  • Analysis and synthesis
  • Company/industry profiles
  • Market studies segment analysis
  • M&A target identification and valuation
  • Product and value chain analysis
  • Recommendations
  • Commercialization/business plans
  • Entry strategy support
  • Optimization studies
  • Investment support
  • Regular newsletters
  • Multi-lingual primary and secondary research

Buy Side Research

  • Economy, Industry & Company (EIC)
  • Research across multiple countries, verticals
  • Equity research
  • Debt profiling
  • Mergers & acquisitions research services
  • Due diligence support
  • Financial modeling & analysis
  • Financial statement analysis
  • Valuations
  • Valuations sensitivity analysis

Sell Side Research

  • Comps selection
  • Pitch books, business plans, investor presentations
  • Project appraisal
  • Fixed income research
  • Debt pricing
  • Credit research
  • Enterprise primary research
  • Library services
 

KPO Service Portfolio

Key Differentiators

  • Offshore/blended delivery model
  • Reduces hold times
  • Improves response times
  • Reduces costs
  • Flexible pricing mechanisms
 
 
 
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